CANCELLATION & REFUND POLICY
We understand that life is unpredictable. Even when you’ve finally made plans and locked things in, change can happen—especially these days. While we try to be flexible wherever possible, this is also a small business, so here’s our official cancellation policy for our retreats, programs, and membership.
RETREATS
Non-refundable deposit:
Your deposit secures your spot and is non-refundable. Think of it as your commitment to the retreat and a solid foot in the door, which (to state the obvious) will now be held open for you! That said, you may transfer your deposit fees to a future retreat if:
You cancel more than 90 days before the retreat.
We’ve already met our minimum enrolment numbers.
Retreat Fees:
The remaining balance (due 90 days before the retreat) is also non-refundable. Where flexibility comes in:
If you cancel after paying your balance and we can easily fill your spot (for example, from a waitlist without re-opening marketing), we’ll refund your deposit + balance minus a $100 admin fee.
If we cannot fill your spot, no refund or transfer is possible.
If we cancel the retreat:
You may choose a full refund or transfer your deposit/fees to a future retreat.
Travel & Cancellation Insurance:
We strongly encourage you to purchase refundable or flexible travel tickets and to double-check your travel insurance policy for trip cancellations, including reimbursement of any non-refundable trip costs, which may include registration fees, etc.
ONLINE COURSES
When you purchase the Memoir Writing Ink program, you are making an important investment in your writing. I stand behind the quality of this program with my whole heart and soul, and we have hundreds of testimonials from people who have loved and found tremendous, often unexpected, value from the program.
Every creative endeavour is a journey into mystery and writing can happen in waves. Some days will be better than others and (if you are anything like every other writer I know), you will have days when you feel like giving up — often just before you have a tremendous breakthrough.
So, a non-refundable course is a commitment to yourself as a writer. It will keep you writing, even when it gets difficult (because, at some point, it probably will). And it will help you to finish what you wish to write.
While we cannot offer refunds for a creative experience such as this, we can promise to offer you the best possible experience, with live (human!) support along the way. There are opportunities within the program to find the writing support you need. And if you run into any technical issues or trouble accessing your materials, please contact us and we will get you sorted.
LIVE ONLINE WORKSHOPS
We understand that plans can change, and as a small business, we depend on meeting our minimum enrolments to offer each workshop and create a great experience for everyone. Here’s how our live online workshop cancellations work:
Cancellations 14+ days before the workshop → Full refund minus a $50 admin fee.
Cancellations within 14 days → No refund, but you’re welcome to transfer your spot to a future session (if offered) or gift your registration to a friend.
A small note—if we have a waitlist and can easily fill your spot, we can issue a refund minus a $50 admin fee.
If we cancel → You’ll receive a full refund.
LIVE IN-PERSON WORKSHOPS
Because in-person workshops involve additional coordination and upfront costs—venue bookings, materials, and planning—we appreciate your understanding when it comes to cancellations. These guidelines allow us to create the best possible experience for all participants:
Cancellations 14+ days before the workshop → Full refund minus a $50 admin fee.
Cancellations within 14 days → No refund is available; however, you’re welcome to gift your registration to someone else.
A small note—if we have a waitlist and can easily fill your spot, we can issue a refund minus a $50 admin fee.
If we cancel → You’ll receive a full refund.
THE INKWELL MEMBERSHIP
Your creative journey should always feel like it's in your hands. To keep things simple and transparent, here’s how our Inkwell membership works should you decide to cancel at any time:
Membership Fees, Renewals, and Reminders: You can join The Inkwell on a monthly, quarterly, or annual plan. Memberships will renew automatically at the end of your selected billing cycle, but we’ll always send a reminder beforehand so you have ample time to make changes. Be sure to let us know if your email address changes!
Cancellation Policy: You may cancel your membership at any time. To prevent your account from automatically renewing for your next billing cycle, please submit your cancellation at least 15 days before your next billing date so we can process it before your next payment is in motion.
Access After Cancellation: Upon cancelling, you will retain full access to all Inkwell membership features, resources, and community until the end of your current paid billing period.
Refunds: Because members gain immediate access to our community, archives, and recurring live events, membership fees are non-refundable once billed.
FINAL NOTES
Thank you for your understanding, your respect, and your support. These policies allow us to create and deliver the best possible experiences while keeping things sustainable as a small Canadian business.